[Microinsurancefocus] Survey on social indicators

Tue Jul 28 18:05:24 CEST 2009

My answers are besides each question, in red colour.

Regards,

Jose Luis Agüela Palmieri | Manager Director | ACCION International  paraLife Colombia|Carrera 11 No.94.02- Oficina 301 Bogotá, COLOMBIA|

Tel: +57 1.256.2760 Ext. 108|Fax: +57 1.256.2861 | jaguela at accion.org | Skype ID: joseluis.aguela | www.accion.org

The research focuses on the following issues:

? Which area(s) is/are emphasized: Client targeting? Product adaptation?

Social

capital? Corporate social responsibility?

Our focus are emphasized on Client targeting and Product adaptation.

? Does the social performance of micro-insurance reduce the vulnerability of

inhabitants?

Of course. By my own experience in Peru and Colombia, micro insurance provides protection to low income people, allowing them to continue their lives even a catastrophe phenomenon occurs. For example, I´ve been attending of the victims of an earthquake in Pisco, Perú (August, 2007). Many of them from  the basis of the social Peruvian pyramid, and had lost everything they had, but as client of a Micro financial institute, that has insured their properties, they can recovered in a short time their very little business, and get out of the total poverty.

? Is there a relationship between the business model and social performance?

The business model is the way to get to the people. You cannot offer a microinsurance without a well constructed business model, as premium are so small, you cannot do a thing twice. Also, the model has to be oriented to a very good service quality (your clients are VIP and you have to treat them in that way).  

? What are the strengths and weaknesses of each model? Which factors should

be underscored to ensure micro-insurance yields the best social performance?

The model that best improve microinsurance performance is the one that make access to insurance very simple and easy to understand, that pays coverage in a very short time, has no exclusions or they are so small and have a very good client service. The other thing is that microinsurance must not be a gift, because people do not appreciate it if they don´t pay for it. Microinsurance is not a "little insurance" as many people think. It has to have the proper benefits to the low income people and not more or less than that. The model must have a good way to collect primes and to pay benefits. Once a low income people gets a Microinsurance, the experience that he/she takes is very important, not only for him/her, but for his/her community.

You can use my name and use this information wherever you want.

Your feedback is critical to help improve knowledge in this field. The

results of this study will be

useful to various stakeholders in the micro-insurance section, in view of

reducing poverty and the

vulnerability of low-income populations.

We are grateful to your invaluable participation in carrying out this study

and in pursuing our

research.

- If you give us explicit permission to do so, we will use your information

and identify you and a

respondent to our questionnaire. We will send you an exact wording of any

statement to be released, if

you so request. 

- If you prefer, we will keep your participation anonymous. Please note your

choice on the attached

card.

You may email back the questionnaire if you wish. If you believe that

someone else in your

organization is better situated to answer questions about various operations

aimed at producing social

performance, kindly send us his/her contact information.

I hope you will participate in this study. Please feel free to contact me

for any additional information.

You can reach me at:

Tel : + 514-639 4645

e-mail :  <mailto:mabopda_foka.josiane_lise at courrier.uqam.ca>

mabopda_foka.josiane_lise at courrier.uqam.ca

The French version of the survey can be found at

http://www.microinsurancenetwork.org/workinggroup5.php

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